Cancellation Policy

At Excel Go Globe Travels, we understand that travel plans can change unexpectedly. Our cancellation policy aims to be fair and transparent, ensuring that you have flexibility while balancing the needs of our service providers.

1. Flight Cancellations

1.1 Flexible Booking Options
We offer flexible booking options for flights, allowing you to cancel or modify your flight bookings, subject to the airline’s specific cancellation and refund policies.

1.2 Airline Policies
Each airline has its own rules regarding cancellations, changes, and refunds. These policies will apply to your flight booking. Please note:

• Some fares are non-refundable.
• Refundable fares may incur cancellation or change fees, as determined by the airline.
• Flight credits or vouchers may be issued for future travel, depending on the airline’s policy.

1.3 How to Cancel
To cancel a flight booking, please contact our customer support team at least 24 hours before your scheduled departure. Cancellations made within 24 hours of departure may be subject to additional fees or may not be refundable, depending on the airline’s policy.

2. Hotel Cancellations

2.1 Free Cancellation Period
Many of our partner hotels offer free cancellation if done within a specified period (e.g., 24 to 72 hours before check-in). This information will be provided at the time of booking.

2.2 Non-Refundable Bookings
Certain promotional or discounted rates may be non-refundable. These will be clearly marked during the booking process.

2.3 Late Cancellations
Cancellations made after the free cancellation period may incur a penalty or result in a partial or full charge of the booking amount. Please check the individual hotel’s policy for specific details.

2.4 How to Cancel
To cancel a hotel reservation, please contact us directly or log into your account on our website to cancel online. Cancellations made through the hotel directly may not be processed correctly in our system.

3. Vacation Package Cancellations

3.1 Tailored Packages
Vacation packages that include flights, hotels, and activities are subject to the cancellation policies of each service provider. Please note that cancellations of vacation packages may result in partial refunds, depending on the individual terms of each component (flight, hotel, activities).

3.2 Package Cancellation Fees
Certain vacation packages may incur cancellation fees. These fees will be communicated during the booking process and may depend on the time of cancellation and the terms of the individual providers.

4. Cancellation by Excel Go Globe Travels

In rare cases, Excel Go Globe Travels may need to cancel your booking due to unforeseen circumstances such as natural disasters, airline strikes, or other travel disruptions. In such cases:

• We will notify you as soon as possible.
• You will be offered alternative travel arrangements or a full refund.
• We will do our best to minimize any inconvenience caused.

5. How to Request a Cancellation

To cancel your booking, please contact our customer support team at:

Phone: +1-855-773-8744 (Available 24/7)

Please have your booking reference number ready when contacting us.

6. Refund Process

Refunds will be processed according to the terms set by the airline, hotel, or service provider. Once the cancellation is confirmed:

• Refunds may take up to 7-14 business days to appear in your account, depending on your bank or payment provider.
• If you paid with a credit card, the refund will be credited back to the original payment method.

7. Changes to the Policy

Excel Go Globe Travels reserves the right to modify or update this cancellation policy at any time. Changes will be effective immediately upon posting on our website.

By booking with Excel Go Globe Travels, you acknowledge and agree to this cancellation policy.